My Mail Stationery compatibility
 

Will My Mail Stationery work with my ISP?

Yes, My Mail Stationery will work with any ISP. However, if you are using AOL, MSN, Compuserve or SBC, the built-in browser provided by your ISP will NOT display My Mail Stationery or the toolbar. They do not work with the built-in browser. Instead, you MUST:

1) Launch Internet Explorer 5.01 or above from your desktop.  (Don't have it? Download here.)
2) Find the "My Web Search" or "My Way Search" toolbar on your browser.

Note to AOL Mail 9.0 users: As of 3/11/04, My Mail Stationery is compatible with your email system - you will see a small toolbar within your Compose/New Mail screen. If you do not see it, you will need to upgrade to the latest version of My Mail Stationery.
 

Will My Mail Stationery work with my browser?

My Mail Stationery and your toolbar will work with Internet Explorer versions 5.01  and above. (We encourage you to download Internet Explorer 6.0 and use it as your browser in order to enjoy My Mail Stationery.)

Note to IncrediMail users: You must have Internet Explorer 5.5 or above installed on your computer for My Mail Stationery to work with IncrediMail. If you downloaded My Mail Stationery prior to 3/11/04 AND upgraded your IncrediMail version or downloaded IncrediMail for the first time after Thanksgiving 2003, you will need to upgrade to the latest version of My Mail Stationery. (It's free.)
 
Note to WebTV Users: My Mail Stationery does not function with the WebTV interface.
 

Will My Mail Stationery work with my email interface?

My Mail Stationery is compatible with Outlook, Outlook Express, IncrediMail, AOL Mail 9.0 and the rich media/HTML-enabled version of most Web-based email interfaces - it does not, however, work with the "plain" version. (Web-based email interfaces block graphics in their plain version.)

The good news is you can toggle between the plain and rich-media versions of most Web-based email platforms with a click of the mouse. For information on how to set your email account to accept graphics, see your email provider's help section or read below:

• Hotmail users
  Select "Rich-Text Editor ON" from the Tools pull-down menu on your Compose screen. (IMPORTANT: It's often hard to tell whether Rich-Text Editor is ON or OFF. You will know that it is ON when the last item in the pull-down menu is "Rich-Text Editor OFF", and when there is an edit bar on the top of your email compose screen that includes icons for cut, paste, copy, bold, italicize and more.) (Click here to see a picture)
   
• Yahoo users
  Click the "Color and Graphics" link at the top of your Compose screen. (Click here to see a picture)
   
• Mail.com users
  Click the "Switch to Power Editor" button on your Write Message screen. (Click here to see a picture)
   
• Excite/iWon/My Way users
  Click the "Switch to Power Editor" link on your Compose screen. (Click here to see a picture)
   
• Earthlink users
  Click the "Colors & Graphics" link on your Compose screen.
  (Earthlink Webmail only. Not compatible with desktop version.)
   
• Outlook users
  You are on a read page. You must be on a New Mail page to add a stationery background.
   
• IncrediMail users
  You must have Internet Explorer 5.5 or above installed on your computer.
  
  NOTE: If you downloaded My Mail Stationery prior to 3/11/04 AND upgraded your IncrediMail version or downloaded IncrediMail for the first time after Thanksgiving 2003, you will need to upgrade to the latest version of My Mail Stationery. (It's free.)
   
• AOL Mail 9.0 users
  You must be using AOL Mail 9.0. If you are, you will see the Mail Stationery button at the top of your compose message window.
  
  If you downloaded My Mail Stationery prior to 3/11/04, you will need to upgrade to the latest version of My Mail Stationery. (It's free.)

• Netscape, Eudora and Juno users
  My Mail Stationery does not work with these email platforms.

If your email interface is compatible with My Mail Stationery AND set to accept graphics (rich media version) and you are still getting an error message, be sure that your cursor is in the message body area of your email compose screen before trying to add a stationery background. If the cursor is in the "TO" "CC" or any other field, you cannot add a background and will receive the error message above.
 

Is My Mail Stationery compatible with Macs?

Sorry, My Mail Stationery and the toolbar are not compatible with Macs.
 

Is My Mail Stationery compatible with my instant messenger or message boards?

No, My Mail Stationery is an email-only feature that is not compatible with instant messenger platforms or Internet message boards.